Sometimes, the relationship between a lawyer and their client does not go as hoped. This is where the Ombudsman Service of the French- and German-speaking Bars steps in: it seeks to resolve disputes between lawyers and their clients without court intervention.
Who can use this service?
A client dissatisfied with their lawyer’s services can file a complaint with the Ombudsman Service. A lawyer who is unhappy with their collaboration with a client can also turn to the service to try to find a solution.
How do I file a complaint?
- via the online form;
- via email at ombudsman@ligeca.be;
- or by mail sent to the Ombudsman Service of the French- and German-speaking Bars, Rue Haute 139/20, 1000 Brussels, or by fax at +32 2 648 11 67.
Learn more about the Ombudsman Service.
Is your dispute about the amount of fees and charges? Several dispute resolution methods exist within the Bars: fee assessment, conciliation, mediation, arbitration. See How much does it cost?
Contacter le Service Ombudsman
En cas de désaccord persistant avec votre avocat, le Service Ombudsman peut intervenir en dehors de tout tribunal.
